VIP Account Manager with English- maternity cover

VIP Account Manager with English- maternity cover

Anakatech is an innovative technology company focused on the development of its iGaming Platform and unique variety of soft games both web and mobile-based. The company is B2B oriented and accomplishes the whole cycle, from the development of games to the support of our partners & end-users.

Established in 2013, with an office in Sofia, Bulgaria, Anakatech’s growing global teams of highly skilled professionals offer our clients expertly developed software, a spectacular selection of games, comprehensive business solutions, achieved through our marketing, analytical, and support services, while still retaining the enthusiasm of industry pioneers.

With the rapid expansion of our Bulgarian office, we are looking for a highly-motivated person to join our team as a VIP Account Manager with English.

Responsibilities:

  • Daily gaming experience and deposit activity analysis of the assigned VIP players to identify potential risk of churn and act upon it through predefined processes.
  • Initiate regular proactive contacts via phone and other communication channels to work on keeping the VIP players active while aiming an increase of the player lifetime value and long-term retention.
  • Initiate regular reactivation phone campaigns of lapsed VIP players to work on increasing the active players’ pool.
  • Build strong long-term relationships with the VIP players through regular casual and promotional contacts while ensuring outstanding user experience and service satisfaction through providing first contact resolution on queries/issues.
  • Communication with the VIP players through phone; mail; SMS and chat.
  • Proposing players eligible for personal promotions to ensure customized experience of the key VIP players.
  • Suggest ad hoc e-mail/SMS/Offline campaigns on events related to the assigned market.

Requirements

  • Fluent English speaker – both written and spoken.
  • Previous experience in Customer Services – a must.
  • Experience in Sales – an advantage.
  • Experience in iGaming- a must.
  • Additional languages – an advantage.
  • Flexible within the working hours – 9AM to 03:00AM (9 hours working day, incl. 1h break), Monday to Friday, according to the business needs. Currently the working hours will be regular up to 7PM local time.

Benefits

  • Excellent salary with a great monthly bonus based on the employee’s performance;
  • Additional vacation day for every year experience with the company;
  • Additional day off for every Birthday;
  • Special occasions gifts;
  • Be a part of a stable and fast-growing international company;
  • A great work environment in the Sofia city center with a magnificent view over the capital, relax area with mini-soccer, darts, small library, kitchen corner with free hot drinks and fruits (and not only);
  • An amazing company culture where every team member matters;
  • Company soccer team.

Your career starts here

If you are interested in this opportunity, please send your resume in English along with a couple of sentences on why you want to join Anakatech on this position. All applications will be treated in strict confidentiality. Only shortlisted candidates will be invited to an interview.

Send your CV

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