Head of Customer Service

Head of Customer Service

Anakatech is an innovative technology company focused on the development of its iGaming Platform and unique variety of soft games both web and mobile-based. The company is B2B oriented and accomplishes the whole cycle, from the development of games to the support of our partners & end-users.

Established in 2013, with an office in Sofia, Bulgaria, Anakatech’s growing global teams of highly skilled professionals offer our clients expertly developed software, a spectacular selection of games, comprehensive business solutions, achieved through our marketing, analytical, and support services, while still retaining the enthusiasm of industry pioneers.

With the rapid expansion of our Bulgarian office, we are looking for a highly-motivated person to join our team as a Head of Customer Service.

Responsibilities:

  • Ability to apply a holistic/end-to-end approach to designing and managing customer service.
  • Bring on and build new customer service technology.
  • Hire and train a staff of Customer Service Managers and CS Representatives.
  • Create and shape customer service policies and programs.
  • Ideally, have broad knowledge and understanding of the sports betting and casino space.
  • Excellent understanding of the product, marketing, compliance, customer care, and legal and it’s business implications.
  • Possess extensive experience gained in a managerial operations role(s) in a customer-facing business.
  • Must possess a consultative approach with strong interpersonal and communication skills.
  • Have a growth and experimental mindset; will have proven experience of driving growth.
  • Ability to present information to top management, public groups, and/or our regulators.
  • The ability to read, analyze, and interpret sectoral journals, financial and statistical reports, and legal documents.
  • Proven people-development skills and an ability to motivate others.
  • Ability to write routine correspondence and to speak effectively to the public, employees, and customers.
  • Ability to define problems, collect data, establish facts, and draw valid conclusions.
  • Must have the ability to deal effectively and interact well with the customers and employees.
  • Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.

Requirements

  • 5+ years of experience in operations management in a customer service environment.
  • 5+ years in direct operations/customer service leadership.
  • Preferred experience in digital sports betting operations/product experience or relevant e-commerce industries.
  • Bachelor’s degree required with an emphasis on business, operations, and/or technical field.
  • Must have a clear passion for gaming and sports.

Benefits

  • A Dynamic and rapidly growing global company;
  • Great and supporting working environment;
  • Opportunity to join a family of great and friendly talents (like you);
  • Highly competitive salary;
  • Bonus Sheme;
  • Bonus day off for a Birthday;
  • Special occasions gifts;
  • Very good benefits system which includes sports card, additional health insurance (with dental services) and others;
  • Long-term career opportunity and job security in a multinational company;
  • Your career starts here

    If you are interested in this opportunity, please send your resume in English along with a couple of sentences on why you want to join Anakatech on this position. All applications will be treated in strict confidentiality. Only shortlisted candidates will be invited to an interview.

    Send your CV

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